At Paradox Clothing, we are glad to offer exchanges on eligible items. In cases where a genuine product defect is confirmed, a refund may also be issued. Please read the information below carefully before submitting a request.

How to Request an Exchange

We process exchange requests on most items within 14 days of the delivery date.

To get started:

  • Email us at info@paradoxclothings.com
  • Include your order number and the reason for your exchange request
  • If your request is approved, we will send you a prepaid return label along with further instructions

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition
  • All original tags must still be attached
  • The item must be returned in its original packaging
  • Proof of purchase must be provided
  • Final sale items are not eligible for exchange

Requests that do not satisfy these requirements will not be accepted.

Exchange Shipping Instructions

Once your exchange is approved:

  • Use only the return label provided by our team
  • Drop the package at your nearest postal service location
  • Allow 5–10 business days for the item to arrive at our facility
  • Once received, our team will inspect and process the item within 2–3 business days
  • Upon approval, your requested exchange item will be dispatched

Refund Policy

We accept refund requests strictly in cases where the product has a genuine defect or fault. To be eligible, your request must be submitted within 10 days of receiving your order.

To initiate a refund:

  • Email us at info@paradoxclothings.com with your order number
  • Include a clear description of the defect along with supporting photos
  • If your request is approved, we will provide return instructions

Refund Requirements

For a refund to be approved, the following conditions must be met:

  • The item must be unworn and unwashed
  • All original tags must remain attached
  • The item must be returned in its original packaging

Once we receive the item, our team will carry out a thorough inspection. If a genuine defect is confirmed, a refund will be issued to your original payment method. If no fault is found upon inspection, the refund request will not be approved and the item may be returned to you.

Please note that shipping fees are non-refundable unless the issue was caused by an error on our part.

Important Notes

  • Exchanges are the standard resolution for all eligible requests
  • Refunds are only issued where a confirmed product defect is found following inspection
  • Shipping costs and any applicable fees are non-refundable unless the issue was caused by our error
  • If your requested exchange item is out of stock, store credit may be issued in its place

International Exchanges

We welcome exchange requests from international customers. Please be aware:

  • All return shipping costs and customs charges are the sole responsibility of the customer
  • To initiate an international exchange, email info@paradoxclothings.com
  • If approved, an unpaid return label and detailed instructions will be provided

Missing or Incomplete Orders

If you believe your order arrived with a missing item:

  • Contact us at info@paradoxclothings.com within 14 days of delivery
  • Please include:
    • Your order number
    • Photos of the shipping box and label
    • A brief description of the missing item

Requests submitted beyond the 14-day window may not be eligible for an exchange or replacement.

Lost or Stolen Packages

If your tracking information shows the package was successfully delivered to the correct address:

  • Paradox Clothing is not liable for packages that are lost or stolen after confirmed delivery
  • Exchanges will not be issued for orders marked as delivered
  • If you suspect theft, we encourage you to report it to your local carrier or law enforcement — we are happy to provide any documentation that may help

Order Cancellations & Changes

Our orders are fulfilled quickly. Once an order is placed, we cannot guarantee the ability to make changes or cancellations, including:

  • Updating the shipping address
  • Modifying payment details
  • Changing or removing items from the order

If your order was placed on a weekend or public holiday, you may reach out to us within 24 hours of purchase and we will do our best to assist before fulfillment begins.

Contact Us

For any exchange, refund, or order-related questions, please get in touch with our support team:

Email: info@paradoxclothings.com